Where to find additional support

Charities and organisations who can offer advice, help and support if you're in difficult circumstances

Free independent debt advice

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Step Change

They offer free, flexible debt advice that is based on a comprehensive assessment of customer situations.
They will provide practical help
and support for however long it’s needed.

Contact Number: 0800 138 1111
Mon to Fri 08:00 – 20:00, Sat: 08:00 – 16:00

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National Debt Line

Free, confidential, and independent advice for people with debt problems and send a free self-help information pack.

Contact Number: 0800 808 4000

Mon to Fri 08:00 – 20:00, Sat: 09:30 – 13:00

Contact Number: 0800 808 4000

Mon to Fri 08:00 – 20:00, Sat: 09:30 – 13:00

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Christians against poverty

National debt counselling charity with 301 centres mainly based in local churches across the UK. They can help anyone who lives within the catchment area of a CAP Debt Centre, not restricted to Christians.

Contact Number: 0800 328 0006

Mon to Fri 08:00 – 17:30

Contact Number:
0800 328 0006

Mon to Fri 08:00 – 17:30

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Citizens Advice

Here to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

Contact Number: 0800 144 8848
Mon to Fri 09:00 – 17:00 (phone) 09:00 - 20:00 (online),
Sat: 09:30 – 13:00 (online)

Health and wellbeing support

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Mind

The Mind Infoline provides information on a range of issues, including mental health problems, medication, and advocacy.

Contact Number: 0300 123 3393
Mon to Fri 09:00 – 18:00
(excluding Bank Holidays)

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Respect

Men’s Advice Line is a confidential helpline for men experiencing domestic violence from a partner, ex-partner, or from other family members.

Contact Number: 0808 801 0327

Mon to Fri 09:00 – 17:00

Contact Number:
0808 801 0327

Mon to Fri 09:00 – 17:00

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NHS

NHS Find information and advice on health conditions, symptoms, healthy living, medicines and how to get help.

Contact Number:

Non-emergency line: 111

Emergencies: 999

Contact Number:

Non-emergency line: 111

Emergencies: 999

Emotional support and listening services

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Samaritans

Whatever a customer is going through, a Samaritan will face it with them.

Contact Number: 116 123

Opening Hours: 24 Hours a Day, 365 Days a Year

Contact Number: 116 123

Opening Hours: 24 Hours a Day, 365 Days a Year

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Give us a shout

Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Contact Number: Text ‘SHOUT’ to 85258 in the UK

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Refuge

Empowering women to live without violence & fear. Refuge is the largest domestic abuse organisation in the UK. Supporting thousands of women & their children overcome the physical, emotional, financial impacts of abuse.

Contact Number: 0808 2000 247

Opening Hours: 24 Hours a Day, 365 Days a Year

Contact Number:
0808 2000 247

Opening Hours: 24 Hours a Day, 365 Days a Year

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Andy's Man Club

A men’s suicide prevention charity, offering free-to-attend peer-to-peer support groups across the United Kingdom and online.

Find your nearest group here

Bereavement support

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Cruse Cruise Bereavement Care

Cruse offer support with all types of loss

Webchat Mon to Fri: 09:00 - 21:00

Contact Number: 0808 808 1677

Mon + Fri: 09:30 - 17:00, Tues - Thurs: 09:30 - 20:00

Weekends: 10:00 - 14:00

Webchat Mon to Fri: 09:00 - 21:00

Contact Number: 0808 808 1677

Mon + Fri: 09:30 - 17:00, Tues - Thurs: 09:30 - 20:00

Weekends: 10:00 - 14:00

Other support

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Shelter

Urgent housing information from an expert housing advisor. They should use this line if they are homeless, at risk of homelessness, or are in a bad housing situation.

Contact Number:
England/ Scotland: 0808 800 4444

Mon to Fri 08:00 – 20:00

Weekends 09:00 - 17:00

Wales, Cymru: 0345 075 5005

Mon to Fri 09:30 - 16:00

Contact Number:
England/ Scotland:
0808 800 4444

Mon to Fri 08:00 – 20:00

Weekends 09:00 - 17:00

Wales, Cymru:
0345 075 5005

Mon to Fri 09:30 - 16:00

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Migrant Help

A charity helping people seeking asylum as well as working on several other migrant specific issues:

Contact Number: 0808 8010 503

Mon to Fri 09:00 – 17:00

Contact Number: 0808 8010 503

Mon to Fri 09:00 – 17:00

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Entitledto

Provides a benefits calculator to support people to understand whether they are entitled or eligible for benefits and allow them to understand their position as government welfare reforms take effect.

Contact Number: 0800 144 8848

Benefits calculator

Contact Number:
0800 144 8848

Questions

How do I know whether my credit score is good or bad?

You can check your credit score via a Credit Reference Agency (CRA) such as Experian, Equifax or TransUnion and that should not impact your credit score.

Each CRA calculates credit scores differently so you need to check with the CRA providing your credit score what that score means.

How do I know whether my credit score is good or bad?

You can check your credit score via a Credit Reference Agency (CRA) such as Experian, Equifax or TransUnion and that should not impact your credit score.

Each CRA calculates credit scores differently so you need to check with the CRA providing your credit score what that score means.

How do I know whether my credit score is good or bad?

You can check your credit score via a Credit Reference Agency (CRA) such as Experian, Equifax or TransUnion and that should not impact your credit score.

Each CRA calculates credit scores differently so you need to check with the CRA providing your credit score what that score means.

Does checking a credit score lower it?

Checking your own credit score should not have any impact on it.

Normally, getting quotes for credit (such as when you apply to Oodle) will not affect your credit score – usually it is only full applications that are recorded. Making several full applications in a short space of time can have a negative impact on your credit score.

Does checking a credit score lower it?

Checking your own credit score should not have any impact on it.

Does checking a credit score lower it?

Checking your own credit score should not have any impact on it.

NEWS Aug 2024: FCA announcement on discretionary commission arrangements (DCAs)

Oodle customers are not impacted