DEALER SUPPORT:

DEALER SUPPORT:

A practical guide to

communicating with

customers who have

vulnerabilities

A practical guide to

communicating with

customers who have

vulnerabilities

A practical guide to

communicating with

customers who have

vulnerabilities

Key steps to follow to support vulnerable customers

Download PDF guide
Download PDF guide
Graphic showing a green card featuring the Oodle logo and an icon of a signpost.

Consumer duty regulation requires finance providers and their partners to identify and manage customers with vulnerabilities

Consumer duty regulation requires finance providers and their partners to identify and manage customers with vulnerabilities

This guide covers:

Different types of vulnerabilities

Oodle's expectations around responding to customers in vulnerable circumstances

Download PDF guide
Download PDF guide
customersupport