DEALER SUPPORT:

Navigating Consumer Duty

Communicating finance to your customers

Consumer duty addresses the lack of financial literacy in retail finance customers and the frequency of poor communication across the finance journey.

50%

of 18–24-year-olds don’t know what the interest rate
on their car loan is

of 18–24-year-olds don’t know what the interest rate on their car loan is

1 in 10

consumers admit they can’t explain

key financial topics.

consumers admit they can’t explain key financial topics.

We’ll walk you through the key elements of the regulation, including the following touch points;

The online journey

On the forecourt

Negotiating finance

Aftersales