Voluntary termination
If you choose to Voluntary Terminate your agreement, we will arrange for the vehicle to be collected by our recovery partner, and an inspection carried out. Below we have outlined the steps taken as part of the collection process, so you are clear on what to expect.
On a date agreed with you, our third-party recovery partner will carry out a thorough independent assessment of the vehicle to check for cosmetic damages and any missing items. This normally takes around 40 minutes. Once completed they will share their findings and you will be asked to check and sign the inspection report to confirm that the vehicle has been inspected, collected and that you agree with the condition of the vehicle. You will also be provided with a copy of this report.
To prevent any unnecessary charges when handing back the vehicle, please make sure it’s cleaned inside and out, and that you have removed your personal belongings.
The below diagram can be used to identify which parts of the vehicle are being referred to on the inspection report:
KEY: OS = Offside (Drivers side) Left, NS = Nearside (Passenger side) Right, F = Front, R = Rear
The recovery agent will carry out the inspection. Any charges for cosmetic damages and missing items are detailed in the inspection report and will be in line with the damage assessment guide.
We have also included a list of key terms used; this list will help to provide clarity when reviewing your inspection report.
Cosmetic Damage
Cosmetic damage refers to damage that has had no impact on the structure or function of the vehicle. Examples of cosmetic damage include:
· Paint scratches
· Scuffs from barriers or walls
· Dents on the exterior panels
Oodle will apply fees and charges where any damage is deemed outside of wear and tear. Fair wear and tear occurs when normal usage causes deterioration to the vehicle. Damages occur as a result of a specific event or series of events such as impact, inappropriate usage (for example storing chemicals/paint and leaving residue), harsh treatment or negligent acts or omissions.
Repair and refinish
A traditional repair requires more labour and can involve disassembling and reassembling the damaged panel or part of the vehicle. A traditional repair may be the only choice if the damage is more serious and cannot be achieved through a SMART repair. Following the repair, the vehicle will also require a refinish which is the meticulous process of rejuvenating the vehicle’s exterior appearance. This involves tasks like surface preparation, precise colour matching, painting and finishing with a protective clear coating.
Items that will NOT be charged if damaged or missing are:
· Alloy wheel damage
· Wheel trims
· Spare tyre
· Missing inflation kit
· Missing spare key
· Media/sat nav display damage
· Inside valet cost
· Door handle scratches (external)
Refinish
Following the repair, the vehicle will also require a refinish. This is the process of rejuvenating the vehicle’s exterior appearance. A refinish involves tasks like surface preparation, precise colour matching, painting and finishing with a protective clear coating.
SMART Repair
A SMART repair stands for Small to Medium Area Repair Technology. This is the process of repairing a vehicle using specialised tools, paint, and materials on a localised damage area. SMART repair avoids the need to remove or repaint the entire panel of the damaged vehicle. Instead, it focuses on how the damage can be repaired seamlessly with minimum exertion.
Replace
Where the vehicle part is too damaged to be repaired, we will need to charge for a replacement.
Some examples of damages that are beyond repair include:
· Tyres that are ‘threadbare’/worn down
· Large crack across windscreen
· Broken wing mirror housing
· Burnt and worn carpets throughout
· Where the number of repairs exceeds the cost to replace the item
A part that is cracked and broken is often unrepairable. Tyres are often replaced as they become unroadworthy.