NEWS: FCA announcement on discretionary commission arrangements (DCAs)

Oodle customers are not impacted

NEWS: FCA announcement on discretionary commission arrangements (DCAs)

Oodle customers are not impacted

Common questions

Existing Customer

Your vehicle

Financial difficulties

Difficult times & illnesses

Losing a loved one

Financial abuse

Fraud

The application process

Application basics

Application basics

What is Open Banking and why am I being asked for it ?

Open banking is a service that allows customers of UK banks to share some of their financial details with authorised businesses.

It allows customers to authorise their bank to share the electronic equivalent of bank statements quickly and simply. If you use Open Banking your bank will only share data with businesses you authorise, and you can withdraw that consent at any time.

Businesses that use open banking are regulated by the Financial Conduct Authority. These businesses are varied, but include those who provide tools to manage your money in one place and finance companies, such as Oodle.

A business asking for Open Banking access should always tell you what data they will access, how they will use it and how long they will access it for.

At Oodle we use Open Banking in two ways:

If you apply for finance we want to make sure it is affordable for you. To help us do this we may ask you for documents such as bank statements. You can use Open Banking to share this information in minutes, so its simpler and quicker for you.

If you are struggling with your payments on existing Oodle Finance we will try and help you. To better understand your financial position and how best to help you we might ask for access to your bank statements via Open Banking. You can provide this information manually if you wish but using Open Banking makes the process easier and quicker.

If you want to learn more about Open Banking, click here.

To understand more about how we use your personal data accessed via open banking, please see our privacy notice.

What's included in my quotation?

Our summary puts you in control and lets you buy with confidence. We’ll show you:

  • The interest rate and the APR you’ll be paying

  • The total cost of your agreement

  • Your monthly payments

  • An overview of the finance we’re offering.

How long will it take to get approved?

We know how busy life is, and using our latest technology means that we’ll usually be able to give you an answer in seconds.

We may sometimes need to review your application in a little more detail to check our finance is right for you.

What is the option to purchase fee?

You may come across the option to purchase fee at one of two points during your agreement. This one-off fee is an administrative charge to cover the work Oodle has to do to transfer ownership of the vehicle to you.

The fee is payable:

  1. If you wish to repay your finance and “purchase” your vehicle before the end of your agreement; or

  2. At the end of your agreement along with your final payment (if you want to become the owner of the vehicle at the end of the agreement).

How does e-sign work?

We’ll send you a unique verification code in an email, with a link to the e-sign website. From here, we’ll ask you to confirm your personal details and we’ll check your driving licence details.

You can then check the details of your pre-contract information and your finance agreement, and enter the unique code from your original email if you’re happy to go ahead.

The last step is to set up your Direct Debit, then you’re good to go.

What do I do about errors on my Credit Reference Agency (CRA) report?

Information in your credit file can only be changed or removed if it is incorrect or out of date.

If there are incorrect listings on your Credit Report Summary, you should first contact the organisation that provided the incorrect detail.

If they do not resolve the issue, you can also contact the relevant CRA and explore their corrections process.

What is Open Banking and why am I being asked for it ?

Open banking is a service that allows customers of UK banks to share some of their financial details with authorised businesses.

It allows customers to authorise their bank to share the electronic equivalent of bank statements quickly and simply. If you use Open Banking your bank will only share data with businesses you authorise, and you can withdraw that consent at any time.

Businesses that use open banking are regulated by the Financial Conduct Authority. These businesses are varied, but include those who provide tools to manage your money in one place and finance companies, such as Oodle.

A business asking for Open Banking access should always tell you what data they will access, how they will use it and how long they will access it for.

At Oodle we use Open Banking in two ways:

If you apply for finance we want to make sure it is affordable for you. To help us do this we may ask you for documents such as bank statements. You can use Open Banking to share this information in minutes, so its simpler and quicker for you.

If you are struggling with your payments on existing Oodle Finance we will try and help you. To better understand your financial position and how best to help you we might ask for access to your bank statements via Open Banking. You can provide this information manually if you wish but using Open Banking makes the process easier and quicker.

If you want to learn more about Open Banking, click here.

To understand more about how we use your personal data accessed via open banking, please see our privacy notice.

What's included in my quotation?

Our summary puts you in control and lets you buy with confidence. We’ll show you:

  • The interest rate and the APR you’ll be paying

  • The total cost of your agreement

  • Your monthly payments

  • An overview of the finance we’re offering.

How long will it take to get approved?

We know how busy life is, and using our latest technology means that we’ll usually be able to give you an answer in seconds.

We may sometimes need to review your application in a little more detail to check our finance is right for you.

What is the option to purchase fee?

You may come across the option to purchase fee at one of two points during your agreement. This one-off fee is an administrative charge to cover the work Oodle has to do to transfer ownership of the vehicle to you.

The fee is payable:

  1. If you wish to repay your finance and “purchase” your vehicle before the end of your agreement; or

  2. At the end of your agreement along with your final payment (if you want to become the owner of the vehicle at the end of the agreement).

How does e-sign work?

We’ll send you a unique verification code in an email, with a link to the e-sign website. From here, we’ll ask you to confirm your personal details and we’ll check your driving licence details.

You can then check the details of your pre-contract information and your finance agreement, and enter the unique code from your original email if you’re happy to go ahead.

The last step is to set up your Direct Debit, then you’re good to go.

What do I do about errors on my Credit Reference Agency (CRA) report?

Information in your credit file can only be changed or removed if it is incorrect or out of date.

If there are incorrect listings on your Credit Report Summary, you should first contact the organisation that provided the incorrect detail.

If they do not resolve the issue, you can also contact the relevant CRA and explore their corrections process.

What is Open Banking and why am I being asked for it ?

Open banking is a service that allows customers of UK banks to share some of their financial details with authorised businesses.

It allows customers to authorise their bank to share the electronic equivalent of bank statements quickly and simply. If you use Open Banking your bank will only share data with businesses you authorise, and you can withdraw that consent at any time.

Businesses that use open banking are regulated by the Financial Conduct Authority. These businesses are varied, but include those who provide tools to manage your money in one place and finance companies, such as Oodle.

A business asking for Open Banking access should always tell you what data they will access, how they will use it and how long they will access it for.

At Oodle we use Open Banking in two ways:

If you apply for finance we want to make sure it is affordable for you. To help us do this we may ask you for documents such as bank statements. You can use Open Banking to share this information in minutes, so its simpler and quicker for you.

If you are struggling with your payments on existing Oodle Finance we will try and help you. To better understand your financial position and how best to help you we might ask for access to your bank statements via Open Banking. You can provide this information manually if you wish but using Open Banking makes the process easier and quicker.

If you want to learn more about Open Banking, click here.

To understand more about how we use your personal data accessed via open banking, please see our privacy notice.

What's included in my quotation?

Our summary puts you in control and lets you buy with confidence. We’ll show you:

  • The interest rate and the APR you’ll be paying

  • The total cost of your agreement

  • Your monthly payments

  • An overview of the finance we’re offering.

How long will it take to get approved?

We know how busy life is, and using our latest technology means that we’ll usually be able to give you an answer in seconds.

We may sometimes need to review your application in a little more detail to check our finance is right for you.

What is the option to purchase fee?

You may come across the option to purchase fee at one of two points during your agreement. This one-off fee is an administrative charge to cover the work Oodle has to do to transfer ownership of the vehicle to you.

The fee is payable:

  1. If you wish to repay your finance and “purchase” your vehicle before the end of your agreement; or

  2. At the end of your agreement along with your final payment (if you want to become the owner of the vehicle at the end of the agreement).

How does e-sign work?

We’ll send you a unique verification code in an email, with a link to the e-sign website. From here, we’ll ask you to confirm your personal details and we’ll check your driving licence details.

You can then check the details of your pre-contract information and your finance agreement, and enter the unique code from your original email if you’re happy to go ahead.

The last step is to set up your Direct Debit, then you’re good to go.

What do I do about errors on my Credit Reference Agency (CRA) report?

Information in your credit file can only be changed or removed if it is incorrect or out of date.

If there are incorrect listings on your Credit Report Summary, you should first contact the organisation that provided the incorrect detail.

If they do not resolve the issue, you can also contact the relevant CRA and explore their corrections process.