Common questions
Application Basics
Existing Customer
Financial difficulties
Difficult times & illnesses
Losing a loved one
Financial abuse
Fraud
How can I check if my payment has processed?
How can I check if my payment has processed?
If you're making an arrears payment, this will take a couple of days to show up on your account. Please log into your portal to track.
If you are settling your finance, you will receive a confirmation email when the payment clears. Just so you know, this can take up to two weeks depending on how you made the payment.